LIMITED WARRANTY

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When products are shipped to you, their limited warranties applicable to products are in effect and are included with the shipment. Certain products may have additional warranties provided by the original manufacturer but not by Sohodiffusion.com.Sohodiffusion.com warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of fifteen (15) days from the original invoice date unless otherwise restricted below or by the manufacturer's own warranty policy. Sohodiffusion.com liability shall as limited to repairing or replacing, at its option, any defective product which is returned, freight prepaid to Sohodiffusion.com, according to the Merchandise Return Procedure set forth in Section Merchandise Return Procedure below. Buyer shall bear all responsibility for shipping charges and risk of loss or damage during transit to Sohodiffusion.com. Products which have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as determined solely by Sohodiffusion.com, are not covered by this warranty. Any alterations, addition, improvements or attachments to the product(s) not authorized in writing by the Sohodiffusion.com shall be deemed to be a waiver of this warranty by Buyer and shall render this warranty null and void. Sohodiffusion.com shall return repaired or replaced product(s) to Buyer, at its expense via regular ground service within Canada. Shipping charges by all other methods and to all other destinations shall be borne by Buyer.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED. Sohodiffusion.com MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OG MERCHANTABILITY. IN NO EVENT SHALL Sohodiffusion.com BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL SOHODIFFUSION LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).

PRODUCT SERVICE PLAN

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The product service plan allows you, in situations where an item is defective after the first fifteen (15) days following the date of your purchase, to request that the item be exchanged or repaired simply by contacting our RMA department at the following address: RMA@sohodiffusion.com. You must follow the RMA procedure (Return Merchandise Authorization), indicating your invoice number and the description of the defective item. When you have subscribed to the product service plan, you must follow the same RMA procedure even after the fifteen (15) days following the date of purchase of your item.
> Return process

After reception by Sohodiffusion.com of your defective item, we will undertake to do everything to satisfy you. For example, if you bought a video card at $ 278.90, and have subscribed to a one (1) year product service plan (for $19.99), we take care of sending your item to the manufacturer at our own expenses for repair or exchange. If the item can not be repaired and is no longer available at the time, the item may be replaced free of charge with a new similar item (based upon availability), and we will send your new item at your home address free of charge.

It is important to note that the product service plan is subject to the following conditions. The product service plan does not cover damages resulting from the unsuitable or abusive use, or accidentals or induced damages. It does not cover items for which the serial number or warranty number has been modified or removed, items which have been modified without previous authorization from the manufacturer, and it does not extend over the normal life of the item either. This product service plan does not cover damages or malfunctions caused by fire, water, lightning, tentative repair, handling or shipping.

RETURN POLICY

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No reimbursement, credit only (25% restocking fees)
Sohodiffusion.com allows the return of defective products for exchange or repair (according to manufacturer policy) within fifteen (15) days from the original invoice. Subject to a restocking fee, Sohodiffusion.com will allow the return of certain products for credit for any reason under certain terms and conditions.

The following procedures must be followed if you want to obtain a credit for a return item:
First, you must obtain a return authorization number (RMA). We are unable to accept returns without an RMA number.
Second, once you have obtained an RMA number, your purchase must be returned with shipping and insurance pre-paid in "as new" condition, in original box and packaging indicating the RMA number provided by Sohodiffusion.com, and including all warranty cards, manuals and accessories. Any variance from these conditions could result in delay or forfeiture of your credit. Returns for exchange will only be considered within 15 days from the original invoice date and are subject to approval and a 25% restocking fee. From and after fifteen (15) days from your original invoice date, we cannot accept returns of any product. All returns must be shipped prepaid. In all instances, original Shipping and Handling Charges are NOT refundable.
Some items, if opened, will not be covered by this return policy. Items not covered include opened software from any manufacturer and opened products of certain manufacturers subject to the manufacturers' return and warranty coverage.

THIS RETURN POLICY IS NOT A WARRANTY. Sohodiffusion.com reserves the right to change or to cancel it at any time before accepting your order. For all exchanges, you need to precisely follow the above return procedures to ensure the return of your exchange. You need to also allow a reasonable period of time for the product to arrive at our warehouse and pass an inspection process. When your return is accepted, we will process with the shipping of your new exchanged item as soon as possible.
Any returnable Product must be 100% complete, in BRAND NEW and unused condition. Sohodiffusion.com will not accept a return of any product that is not repacked in its original packing material and/or is missing any manufacturer supplied accessories or if there is obvious damage or visible wear and tear to the unit. We encourage you to insure your package for the full replacement value with your chosen carrier.

RETURN PROCESS

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A. To obtain a "Return Merchandise Authorization"(RMA) Number, you must:

• 1. Email Sohodiffusion.com's RMA Service dept by email at RMA@sohodiffusion.com.
• 2. Provide the invoice number, date of purchase, serial number of items to be returned, and reason for return.

Note: RMA numbers are valid for a period not exceeding the first of the two following dates: 15 days from the date of the original invoice or 15 days from the date of issuance.

B. Packing and Shipping

• 1. Attaching a copy of the original invoice and test report of each item to be returned, if possible.
• 2. Pack items in original shipping containers with all accessories, including manuals, cables, diskettes, etc.
• 3. Mark the RMA number clearly on the outside of each container.
• 4. Use Xpresspost (from Canada Post) or Purolator to obtain a tracking number and a delivery confirmation
• 5. Ship to Sohodiffusion.com, freight prepaid and insured.

C. Replacement or repair will be made when merchandise is received by Sohodiffusion.com. No advance replacement is available.

D. Buyer shall pay the following miscellaneous charges:

• 1. All items returned for credit: Restocking fee of 25%
• 2. All items returned for exchange within 15 days: freight and insurance.