Forewords

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PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
The following terms and conditions govern the sale of products by Sohodiffusion.com. By submitting your online order to Sohodiffusion.com, you have indicated your acceptance to be bound by these terms and conditions of sale. At Sohodiffusion.com’s sole discretion, these terms and conditions may be changed without prior notice at any time before Sohodiffusion.com accepts your order.

Delivery conditions

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We quickly deliver the products you ordered based on their availability. You must provide a clear and complete delivery address; we cannot ship products to a PO Box. Expect longer delivery delays for orders shipped to the North West Territories, Yukon, Labrador and other remote locations.

Sohodiffusion.com is not liable for delays in connection with the expedition or for events independent from its control.

What are my delivery options?

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Delivery options depend on the delivery area:

DELIVERY IN THE GREATER MONTREAL AREA

• WE ALSO OFFER EXPRESS DELIVERY SERVICES IN THE GREATER MONTREAL AREA
  

DELIVERY ZONES

• AHUNSIC/CARTIERVILLE
• ANJOU
• BEACONSFIELD/BAIE D'URFE
• COTE SAINT LUC/HAMPSTEAD
• COTES DES NEIGES/NOTRE DAME DE GRACE
• DOLLARD DES ORMEAUX/ROXBORO
• DORVAL/L'ILE DE DORVAL
• KIRKLAND
• L'ILE BIZARD
• LASALLE
• LE SUD OUEST
• MERCIER/HOCHELAGA/MAISONNEUVE
• MONT ROYAL

• MONTREAL EST
• MONTREAL NORD
• OUTREMONT
• PIERREFONDS/SENNEVILLE
• PLATEAU MONT ROYAL
• POINTE CLAIRE
• ROSEMONT/LA PETITE PATRIE
• SAINT LEONARD
• VERDUN
• VILLE MARIE
• VILLE SAINT LAURENT
• VILLERAY/SAINT MICHEL/PARC EXTENSION
• WESTMOUNT

For other delivery zones in the Greater Montreal Area please contact us: Customer Service

DELIVERY IN CANADA

DELIVERY OUTSIDE CANADA

INTERNATIONAL DELIVERIES: UNITED STATES - FRANCE

What are the delivery area restrictions?

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We ship anywhere within Canada and to the United States and France.

Can I order a product and ask you to ship it to someone else?

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Yes. Just enter the address where you want your product delivered, in the "Ship to" portion of the Checkout process. Please note that orders that fail our fraud screening process may be cancelled.

How do I check on the status of my order?

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By contacting our customer service via email 24/7 at Customer Service

How long does it take to receive my order?

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Most online products are generally in stock and available within 24 hours. However, delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer. For any questions on the status of your order, please contact our customer service at Customer Service.
We quickly deliver the products you ordered based on their availability. You must provide a clear and complete delivery address. Expect longer delivery delays for orders shipped to the North West Territories, Yukon, Labrador and other remote locations.

Sohodiffusion.com is not liable for delays in connection with the expedition or for events independent from its control.

Do prices include shipping and handling fees or applicable taxes?

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All prices advertised on Sohodiffusion.com website are quoted in Canadian dollars and do not include shipping and handling or applicable taxes unless otherwise stated. You are responsible for any taxes and fees associated with your purchase, if any.
When placing your order, once you indicate the location and method of shipping or delivery, these shipping and handling fees will automatically be added to the total amount of your purchase. The prices charged for an order are the price in effect at the time the order is made.
Should you have any questions, please contact our customer service: Customer Service

Locations	GST	PST	Total taxes
Ontario (HST)	13%	0%	13%
Quebec	5%	9.5%	13.92%
NUNAVUT	5%	0%	5%
British Columbia (GST)	5%	0%	5%
Alberta	5%	0%	5%
Saskatchewan	5%	0%	5%
Manitoba	5%	0%	5%
Newfoundland (HST)	13%	0%	13%
New Brunswick (HST)	13%	0%	13%
Nova Scotia (HST)	15%	0%	15%
Prince Edward Island	5%	0%	5%
Others	5%	0%	5%

Tax Exemption:
If you are a tax-exempt customer in the state where the product will be shipped, please contact us to pre-qualify. Our representatives will be happy to walk you through the process. For your convenience, your information will be kept on file for future purchases.

International Shipments:
Please remember that all customs clearing, duties and taxes are not included in the freight calculation and are the responsibility of the customer. Manufacturer's limited warranties for internationally shipped products may vary or be null and void.

Are there risks during shipping?

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When products are shipped to you by common carrier (Purolator, Fedex, UPS, or Canada Post), Sohodiffusion.com's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier's terms and conditions of carriage. You may wish to direct Sohodiffusion.com to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the appropriate requests when placing your order with Sohodiffusion.com. The buyer is responsible for providing an exact and accurate delivery address to Sohodiffusion.com. Sohodiffusion.com is not responsible for any errors in data capture and resulting consequences such as a delay and\or an error of delivery. In this context, all the expenses engaged for forwarding the order will be completely chargeable to the buyer. As a buyer, you are responsible for the validation of your complete order in the presence of the carrier, either by yourself or by a person authorized by your care of receiving this delivery.